
Police Officers Michelle Maffeo and Alexander Zahlaway were selected to form the Street Outreach Team, and have established an excellent reputation among partners and in the districts as hard working and committed public servants. Over the past year and a half, they have built strong working relationships with mental health agencies, service providers, shelter outreach personnel, Community Service Officers, and the courts.
Below is a Q&A with officers Maffeo and Zahlaway
Q. What is the Street Outreach Team?
A. Formed in August 2008, the Street Outreach Team (SOT) we are a two-person unit that was established to address issues of public disorder, the needs of the homelessness, chronic substance abusers and individuals with mental illness. The Street Outreach Team focuses on a small but high-impacting group of individuals, as well as proactively addressing problems and challenges they encounter during this work.
Our team utilizes proactive problem-solving to address the needs of priority individuals, as well as maintain regular communication and coordination with partners in crisis planning. This work can be daunting but we value patience, compassion and sensitivity to individuals struggling with addiction and mental illness; while balancing the needs of public safety.
Q. When the unit was first formed, what was the first step to get started?
A. We needed to quickly get acquainted and have a good understanding of the intricacies of the complex mental health, substance abuse and criminal justice systems with which these individuals constantly interact. It was also important to alert EMTs, hospital emergency room personnel, shelter staff, mental health clinicians, outreach workers, housing advocates, prosecutors and court personnel of our existence so that we could have a cooperative relationship moving forward.
Q. How do you measure the success for the Street Outreach Team?
A. It is difficult to quantify in stats because of the nature of what we do. This is due to the fact that we primarily work with a relatively small, chronic population that requires intensive, prolonged effort, and even with these efforts getting them to accept, receive and complete treatment is difficult. We primarily assist with chronic substance abusers and/or mentally ill, and it is common for these individuals to relapse and/or display a non-willingness to accept services.
Q. Could you provide some examples of the Street Outreach Team’s accomplishments?
A. Our team consistently strives to develop and maintain new and improved relationships with shelters, mental health and substance abuse service providers, outreach workers, advocates, and courts. Prior to SOT, there were fragmented relationships with some of these stakeholders, and non-existent relationships with others. SOT provides a central, focused police representation for all these service providers seeking to work with homeless and chronic street people. We have received a lot of positive feedback from these partners regarding the creation of, and current efforts of the SOT.
Q. Could you list some of the activities that your Team undertakes on a daily basis?
A. SOT has had success in working with partners to get housing, substance abuse treatment, and mental health placements for individuals in need. Activities of SOT that have some impact in outcomes for individuals are:
identifying those in need
make referrals to service providers
respond proactively to concerns by partners
daily encounters with homeless/ street population
performing well being checks
extensive follow up
crisis intervention
initiate/ participate in court processes
Q. How does the Street Outreach Team work with the local police districts?
A. SOT continues to work with the Safe Street Teams in A1 and D4 regarding public disorder, quality of life issues and crime. We believe there is common agreement that the Safe Street Teams greatly improved the Common/ Downtown area, and SOT assists with ongoing maintenance.
SOT works with the districts to identify and address quality of life issues such as possible encampments, aggressive panhandling, public drinking, etc. The partnerships with the districts continue to grow. SOT works with district Community Service Officers and Safe Street Teams, and the rank and file. With the growing awareness of SOT across the city, more officers are reaching out to us regarding individuals in need and problem areas. In addition, Chief Linskey is routinely discusses SOT at COMPSTAT, and Captains are reporting very positive feedback regarding our efforts in their districts.
**EDITOR’S NOTE – Media outlets interested in doing a walk-along with the Street Outreach Team should contact Media Relations at 617-343-4520.